Frequently asked questions
Everything about the Crowd Management Certificate — Martyn's Law compliance, pricing, verification and more.
Is this recognised for Martyn's Law compliance?+
Yes. Martyn's Law (Terrorism Protection of Premises Act 2025) requires all UK venues over 200-person capacity to have trained crowd safety staff. Our crowd safety certificate demonstrates that training and can be verified instantly by any employer or venue inspector.
How long does it take to get certified?+
About 15 minutes per course. Study the lesson, answer 4 questions, score 75% or above, and your certificate is issued instantly.
Is it really free to study?+
Practice is free and always will be. You pay €19 to unlock the graded assessment and receive your verifiable certificate. The bundle (all 3 courses) is €45.
Do the certificates expire?+
No expiry date. Your certificate is stored permanently and can be verified by anyone with the unique certificate ID at any time.
Can my employer verify my certificate?+
Yes — every certificate gets a unique ID (e.g. CMC-2026-XXXX). Anyone can verify it at crowdmanagementcertificate.com/verify/[ID] in seconds.
I work at festivals across Europe — will the certificate be accepted?+
Our certificates are accepted by event agencies and festival organisers across the UK, Ireland, and Europe. For UK Martyn's Law specifically, you need the Crowd Safety course.
What happens if I fail the assessment?+
Retakes are always free. Go back to practice mode, revise the lesson, and try again as many times as you like.
What courses are available?+
Three courses at launch: Festival & Crowd Safety, Event & Party Crew Operations, and First Aid & Emergency Basics. All three are included in the €45 bundle.
Is there a team or venue licence?+
Team and venue plans (for Martyn's Law bulk compliance) are coming soon. Email us at info@crowdmanagementcertificate.com for a quote.
Can I get a refund?+
If you have not yet claimed your certificate, contact us within 14 days of purchase and we will issue a full refund.
Can't find your answer?
info@crowdmanagementcertificate.com